A general system error occurred: vim.fault.GenericVmConfigFault

Environment

vCenter 6.7u3
Veeam 9.5.4.2753
Tintri EC6070
Windows Server 2012 R2 Client Machine

Problem

So i have had a few Veeam backup jobs fail with the following error:

Processing <Virtual Machine> Error: A general system error occurred: vim.fault.GenericVmConfigFault

Within vCenter i also see the same error when trying to delete the snapshot.

I tried creating and deleting a snapshot and i got the same error:

Resolution

WARNING: be careful of the files you are dealing with!

Open the Datastore where your Virtual Machine is hosted and create a new folder i called my _JB_Temp

Open your virtual machine directory

Move the following files to the temp folder

    • *.vmsd
    • *.vmsn (VM Snapshot)

Then Delete All Snapshots

You should be able to create and delete snapshots and your backup jobs should now complete without error:

**Check on your datastore that all delta disks have been merged/deleted**

Once you are able remember to clean up the temporary folder on your datastore

If you still have problems i would suggest opening a SR with VMware Support

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